Terms And Conditions
Please note: Any enquiries from within the United States should be made to Luthier Music.
A deposit of 20% of the total cost of the order is required before construction can be started and is non refundable if the order is cancelled after build commences. This will fix the price as quoted. An expected delivery date will be given where possible. Freight costs up to $300 AUD to major cities are included in the price and a door to door service is usually available. Any import duties and/or taxes will be paid in full to the relevant government bodies by the purchaser. Your own freight insurance is highly recommended. I take no personal responsibility for any damage or theft that may occur whilst in transit.
Customised requirements will be quoted to reflect the extra work involved which may require payment to be made in full before construction is started. Some minor custom extras may be included at no extra cost e.g. Neck side dots, minor adjustments to neck dimensions etc. Details of any customised work will be discussed and any extra costs will be agreed upon at point of order.
A basic case is supplied for shipping purposes. Special order cases may be supplied at cost price by prior arrangement pending availability. Alternative tuners, also supplied at cost price, may also be fitted by prior arrangement. Alternatively, I can fit tuners sent to me before construction is started.
It is preferred that payments are to be made by electronic transfer, details of which will be sent to you when required.
Upon receipt and clearance from my bank of the outstanding balance, the completed order will be shipped by air within 3 working days.
If the guitar proves to be unsuitable it may be returned within 7 days of receipt provided that it is in original unmarked condition. The deposit will be forfeited and all freight costs including the cost of any necessary repairs due to poor handling, whether by the purchaser or any other third party, will be deducted from the balance paid. A refund of the remaining balance will be made only when the returned guitar has been re sold and paid for in full to another party. Alternatively, a replacement guitar will be offered and supplied as soon as possible at my convenience.
This return policy does not include any guitar that is custom made nor has any feature that may render the guitar difficult to resell.
I encourage my customers to visit my workshop to try out their order before delivery is made when possible.